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| Client Service |
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| You need exceptional client service. How is this done? It starts as an organizational commitment to stellar service. Dovetail's leadership team, including our two owners and our senior management, have been intact for over a decade. Individually and collectively, service is our single most important mission. Not sales. Not growth. |
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| As a flexible and nimble company, Dovetail is organized to provide outstanding service. Ninety percent of our staff is routinely involved in supporting our clients' marketing database needs. Each client is assigned a single-point-of contact primary Client Relationship Manager as well as a back-up Client Relationship Manager. When you call Dovetail, you get a live person to provide immediate assistance. Client Relationship Managers are accessible by phone, email, IM, and text. To ensure adequate communication between Dovetail and our clients we meet quarterly or semi-annually in face-to-face meetings to keep abreast of your current situation, upcoming changes, and needs. Dovetail's Client Relationship Managers are not paid on commission. They are there for one reason: to service the client. |
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| We support your marketing database, the data that's in it, and database access via the Dovetail Application. We closely work with you to keep your marketing database relevant and evolving as your direct marketing needs change. We are experts in your data and the business rules that are applied in your marketing database. Your marketing database is kept actionable by outstanding service and application flexibility. |
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| If you are talking to other companies about a marketing database solution, ask them for references. Ask them if you can talk to any client you choose. If the answer is no, it's time to talk to Dovetail. To learn more about our marketing database solution and excellence in client service, contact us today at welcome@dovetaildatabase.com. |
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